Legal

Privacy Policy

How Calon AI Solutions collects, uses, and protects your personal data.

Last updated: May 2026

Calon AI Solutions Ltd ("Calon", "we", "our", or "us") is registered in England and Wales (Company No. 15984397). We are committed to protecting your personal data and complying with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

Calon AI Solutions Ltd is the data controller for personal data collected through this website and our services. If you have any questions about how we handle your data, contact us at hello@calonaisolutions.com.

2. What Data We Collect

We collect personal data in the following ways:

Data you provide directly

  • Name, email address, company name, and job title when you fill in our contact or diagnostic booking forms
  • Information about your business, revenue, and operational challenges when completing our diagnostic intake
  • Any other information you choose to share with us via email or other communication

Data collected automatically

  • IP address and browser type for security and analytics purposes
  • Pages visited and time spent on our website via analytics tools
  • Cookie data as described in our Cookie Policy

3. How We Use Your Data

We use your personal data to:

  • Respond to your enquiries and schedule diagnostic calls
  • Deliver the services you have engaged us to provide
  • Send you information about our services that may be relevant to you (where you have consented or we have a legitimate interest)
  • Improve our website and understand how visitors use it
  • Comply with our legal obligations

4. Legal Basis for Processing

We process your personal data on the following legal bases under UK GDPR:

  • Contract: Where processing is necessary to perform a contract with you or to take steps at your request before entering into a contract
  • Legitimate interests: Where we have a legitimate business interest, such as responding to enquiries or improving our services, and these interests are not overridden by your rights
  • Consent: Where you have given us explicit consent, such as for marketing communications
  • Legal obligation: Where processing is necessary to comply with UK law

5. How We Share Your Data

We do not sell your personal data. We may share it with:

  • Service providers: Third-party tools we use to operate our business (email delivery, analytics, CRM). These providers are contractually obligated to handle data securely.
  • Professional advisors: Solicitors, accountants, or insurers where necessary
  • Authorities: Where required by law or to protect legal rights

6. Data Retention

We retain personal data only for as long as necessary for the purposes described in this policy, or as required by law. Enquiry data is typically retained for 12 months. Client project data is retained for 6 years in accordance with UK tax and contract law requirements.

7. Your Rights Under UK GDPR

You have the following rights regarding your personal data:

  • Access: Request a copy of the personal data we hold about you
  • Rectification: Ask us to correct inaccurate or incomplete data
  • Erasure: Request deletion of your data where we have no lawful basis to retain it
  • Restriction: Ask us to restrict processing of your data in certain circumstances
  • Portability: Receive your data in a structured, commonly used format
  • Objection: Object to processing based on legitimate interests or for direct marketing

To exercise any of these rights, contact us at hello@calonaisolutions.com. We will respond within 30 days.

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk or by calling 0303 123 1113.

8. International Transfers

Where we transfer personal data outside the UK, we ensure appropriate safeguards are in place, such as standard contractual clauses approved by the ICO.

9. Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or disclosure. However, no method of internet transmission is completely secure.

10. Changes to This Policy

We may update this privacy policy from time to time. The date at the top of this page indicates when it was last revised. Continued use of our website following any changes constitutes acceptance of the updated policy.

11. Contact

For any privacy-related questions or to exercise your rights, contact:
Calon AI Solutions Ltd
Company No. 15984397
hello@calonaisolutions.com