Proof

Systems in the wild, measured in numbers.

A selection of operational AI systems we've shipped for UK service businesses, what was broken, what we built, what it did.

FEATURED · E-COMMERCE

A chatbot that actually reads the order history.

Customer service transformed for a mid-market UK e-commerce brand, 40% engagement lift, 35% CSAT increase, one less weekend support rota.

The bottleneck

Customer service was the single biggest cost centre that didn't earn anything. Six-person rota covering evenings and weekends. Response times slipped during sales. Repeat questions ate 60% of agent time. CSAT was flat at best.

What we built

  • AI triage chatbot reading real order history, not just a FAQ
  • Multilingual support across the markets the brand actually serves
  • ML-driven personalisation from past purchases & preferences
  • Seamless escalation: chatbot detects limits and hands off cleanly to a human
  • Slack & ticketing integration, no request falls through

Outcome, 60 days post-launch

  • +40% customer engagement
  • +35% CSAT
  • Routine inquiries automated, agents redeployed to complex cases
  • Higher conversion via personalised product recommendations
E-commerce · Retail · UK

The system in one sentence.

An AI agent that answers 80% of customer messages in the brand's own voice, reads real order context, personalises the reply, and escalates the 20% that genuinely need a human, without making the customer feel handed-off.

Sector
E-commerce
Built
5 weeks, fixed price
Hours saved
~110 / week
CSAT
+35%
Engagement
+40%
MORE PROOF

Other systems, other sectors.

Legal · Professional Services

Client letters in 20 minutes, not three hours.

An AI assistant drafting client updates and case letters in the firm's own tone, secure, accurate, ten times faster. Partner time returned to billable work.

Built
4 weeks
Speed
10× faster drafting
Quote
"What used to take 3 hours now takes 20 minutes."
B2B · Lead Generation

898 qualified leads in four weeks.

Built an inbound lead-qualification system that recovered 14 hours a week for the founder and filled the pipeline in a quarter. One-to-one onboarding included.

Built
3 weeks
Outcome
14 hrs/week + 898 leads in 30 days
Quote
"Exceptional. I'd recommend him to any growing business."
Healthcare · Dental Clinic

30% fewer no-shows. Zero front-desk overtime.

AI-driven appointment and reminder system for a busy UK dental practice. Staff time redirected to patient care, not chasing confirmations.

Built
3 weeks
Outcome
-30% no-shows · admin halved
Sector
Healthcare
Retail · Fashion

Personalised email, +25% sales.

An AI-powered personalised email campaign system for a UK fashion retailer, paired with inventory optimisation. Margin protected, stock-holding cut.

Built
4 weeks
Outcome
+25% sales · -15% stock-holding
Sector
Retail
Legal · Document Automation

40% less time on document prep.

Document automation and case-research AI for a medium-sized UK law firm. Case-research efficiency up 35%. Billable hours redirected upstream.

Built
5 weeks
Outcome
-40% doc prep time · +35% research efficiency
Sector
Legal
Training · GenAI Workshop

Theory-to-action GenAI workshop.

A practical GenAI workshop for operators across food, beauty and retail. Not a slide deck, real tools, real workflows, real results the week after.

Format
1-day onsite, UK
Outcome
Real workflows adopted within a week
Quote
"Turned learning into action."

Want to be the next number on this page?

Start with a diagnostic. Four days, £4,000, credited against the build. Either we find a bottleneck worth fixing, or you walk away with a free operational audit.

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